Support
Our dedicated technical support team take pride in helping customers reach a resolution as quickly as possible.
Service Status
Network & Internet
Managed IT
Voice
How Can We Help You Today?
Our team are on hand to help, so don’t hesitate to get in touch whether you have a simple question or a technical query.
All of our engineers are trained so your technical enquiries are dealt with effectively and efficiently by knowledgeable and experienced staff.
Outside of Normal Business Hours
Our opening hours are 09:00-17:00, Monday to Friday. Outside of these hours your request will be logged with our NOC team and processed once business hours resume. Customers with priority support should refer to their support & escalation documents to ensure their requests are dealt with outside of these hours.
Support Contact Details
Sales
Telephone Number: 01624 663333 Email: sales@elitegroupit.com
Support
Telephone Number: 01624 641177 Email: helpdesk@elitegroupit.com
Accounts
Telephone Number: 01624 641189 Email: accounts@elitegroupit.com
Datacentre Site Access
In order to access the datacentre you need to log a site access request.
Customers can only request access to their own area(s) and all access to the datacentre is supervised at all times (unless in the case of a dedicated rack or suite).
Access requests can only be made from a customer’s list of authorised contacts.
More InformationCustomer Service
Expertise
Our dedicated and experienced support staff provide the best service possible, ensuring quick responses and flexibility to suit our customer’s needs.
Commitment
No matter what we do, we are committed to providing you with the customer service is always at the core of our business and our company values.
Quick Resolution
Treating each case individually, we never give scripted answers or a one-size-fits-all solution. At Elite Group IT, we understand the importance of your query and constantly strive for a quick resolution.