Strand Vets
Elite Group IT supplies Strand Vets with a Hosted PBX solution, business broadband and priority support to aid critical business functions and boost daily business capabilities.
The Background
Helping to look after the Island’s furry friends, Strand Vets is a Port Erin-based veterinary practice that offers animal care to pets, farm animals and horses.
To ensure efficient day-to-day operation, the practice requires first-class technology and immediate expert support should any problems arise.
Elite Group IT were able to provide a solution that would ensure the business would be able to run efficiently with technical support as and when required.
The Challenge
Strand Vets were looking for a reliable phone system, fast business broadband and out-of-hours support for optimal uptime and priority fault resolution. Having been unhappy with their previous supplier, they were looking for a company that would really listen to their concerns and take proactive steps to resolve any issues.
As the practice needs to be readily available in the event of an emergency, the phone system is business critical. It was therefore vital that any phone solution be especially reliable and optimised for maximum uptime.
The Solution
To provide ultimate reliability, we equipped Strand Vets with a hosted PBX solution, a cloud-hosted phone system managed
externally by us. As a PBX uses an internet connection to make and receive calls, we also equipped them with high-speed, reliable business broadband to support their PBX system and to provide quality internet connection for email and social media updates.
Given the business-critical nature of the phone system and broadband connection, we also offer Strand Vet Priority support, which provides out-of-hours assistance and same-day resolution. This ensures that any technical issues or downtime are addressed and resolved as quickly as possible to get the business back up and running with minimal disruption.
The Result
With their new phone system, broadband and priority support, Stand Vets is empowered to do what they do best; provide support for sick and injured animals. With a reliable phone system protected by our priority SLA, Strand Vets are always reachable in the event of an animal emergency. Our priority support means that our expert engineers are on-hand 24/7 should any queries or problems arise, ensuring issues will be resolved quickly and efficiently for minimal downtime.
