One Stop Shop: The Top 4 Benefits of One Provider for Your Voice and Connectivity

 

With connectivity and voice so intrinsically linked in the modern workplace, it’s definitely worth considering getting your Internet and phone system from the same provider. Having these two essential elements of your business spread across different vendors can create problems down the line, especially when it comes to problem resolution and administrative management. On the other hand, opting for one supplier can make life simpler for you and your business, ensuring you get the best possible service and always have the technology you need to support your business.

Let’s take a look at the benefits of getting your connectivity and phone system from one provider.

 

1.Streamlined Service-Level-Agreement

If your connectivity goes down with a hosted communications solution, your phone system follows. For any business, this can be disastrous and limiting the impact on your operations is critical. When you have a single provider for your connectivity and voice services, any problems that occur can be resolved quickly and easily by having one provider .

Spreading your business systems across multiple providers can cause a host of problems when it comes to isolating the issue with your systems, and consequently resolving it. In this instance, you’ll be required to act as the middleman between the two companies, spending time relaying information between your voice and connectivity providers while the problem is identified and resolved. There’s also the possibility that both your providers will have different SLAs, meaning you could end up waiting longer than you want to get your connectivity, and subsequently hosted phone system, back up and running.

When you choose to have your connectivity and phone system with the same provider, you have one expert team ensuring your connectivity is fully capable of supporting your VoIP phone system. Relying on one provider will ultimately make it easier to identify the problem with either system, allowing any issues to be dealt with quickly and efficiently, minimising the financial and reputational damage that downtime can cause. In addition to a quicker response time, having one SLA from one dedicated provider means you can be rest assured that any issues are dealt with in a guaranteed time frame.

 

2.Simplify Management

One of the main benefits of outsourcing your business IT is reducing, if not entirely eliminating, the need for internal IT management and maintenance. But by having more than one provider, you create additional and unnecessary work for yourself, your employees and your business by increasing administration efforts and micromanagement.

With one point of contact, one SLA and one monthly bill, keeping on top of your IT administration and communications becomes a much simpler process.

Picture this: your phone system stops working. Before you can contact either one of your providers, you must identify whether the issue lies. In some cases, this can be straight forward but in others, it is not always so clear cut. This could mean you have to contact both providers, essentially making the same phone call twice and re-explaining your issue each time.

Frustrating right? When you simply want your tech to work so you can get back to business, reaching out to both providers is the last thing you want to do… and if it turns out your connectivity is down, there’s nothing your voice provider can really do to help get your phones back online. You’re stuck without a phone system until your connectivity provider can fix the issue.

 

3.Get a Better Deal

We all want to get the best possible deal and save money for our business. But did you know that getting your Voice & IT services from multiple providers rarely results in the best price or package for your business?

Opting for the same provider for your voice and connectivity allows your business to take advantage of multi-deal or ‘bundling’ discounts. Many retailers realise the immense benefits of having your phone system and Internet with one provider, not only for your company but also from a customer service point of view.

Time is money and every minute you spend on waiting for your systems to reboot or acting as the middleman for your providers is productivity, and consequently profitability, lost. In this sense, having a single provider can also help you save money in those more subtle areas that you might not even realise are costing your business money, whether that’s costly downtimes or managing two service providers.

 

4.Develop a Long-Lasting Relationship

Perhaps one of the hidden benefits of opting for a single provider for your voice and connectivity is the potential to build a strong professional relationship. While this may be a surprising addition to our list of benefits, it’s certainly not one to be overlooked and dismissed, especially if your supplier has a strong customer service ethos.

If a single provider is tasked with supplying either your connectivity or voice, then neither one has a truly holistic overview of your  business systems; they only have access to half the picture. Siloing your  services is never a good idea in this sense, as it can often result in a disjointed and poorly optimised system.  With tech, as in business, collaboration is key.

On the other hand, however, when your connectivity and voice services are in one set of expert hands, the company managing your solution can develop a truly in-depth and comprehensive understanding of your business’ IT, your communication requirements and network set up, resulting in a more streamlined service for your business.

In addition to this, a comprehensive understanding of your IT & voice systems allows your dedicated provider to recommend optimisations and upgrades that can genuinely benefit your business, your employees and overall productivity. The power of developing a professional relationship with one provider should never be underestimated. With an expert team that is truly invested in your business by your side, you can be sure that your IT and voice provision will always keep up with the demands of your business.

 

Choose One Supplier, Choose Elite Group IT

At Elite Group IT, we’re known for our high quality, next-generation hosted phone system and connectivity solutions. If you are looking for a reliable phone system and quality Internet connection to match, get in touch with our team today. We are already supporting local businesses just like yours with their IT and business phone systems.

Don’t just take our word for it. Read our customer testimonials here.

 

Elite Group IT is one of the island’s leading IT and unified communication providers, supplying reliable and professional IT and telecoms services to organisations seeking Connectivity, UC & Voice, Cloud Service, IT Software and Security solutions.

For more information on how Elite Group IT can help your business flourish through technology, contact us today.