Datacentre Access

Customers can only request access to their own area(s) and all access to the datacentre is supervised at all times (unless in the case of a dedicated rack or suite).

Access requests can only be made from a customer’s list of authorised contacts.

To request access, you must send an e-mail to access@elitegroup.im detailing the following information:

• Name of the person(s) requiring access
• The date, time and duration of the planned visit
• The company name(s) of the attendees
• A brief description outlining the purpose of the visit

Elite Group IT requests that wherever possible, 24 hours’ notice is given for all site access requests.

1. Send access request you will receive an auto-reply containing a ticket-reference
2. On arrival, authorised visitors should use the intercom to gain access to the building
3. Once inside, your will be met by one of our team where you will be asked to quote your unique access code, show photographic identification and complete the visitors signing in process.

Without the reference or photo ID, you will be denied access to the datacentre areas. No exceptions will be made

We will provide you with a visitor card + lanyard that you should wear at all times while in the facility. All visitors must inform staff if they are leaving the datacentre and sign-out prior to leaving the facility.

Emergency Access

Although we typically require 24-hours notice for access, in genuine emergency situations customers can raise a “critical” access request via the same method (outlining the situation) or by calling direct. On the correspondance please outline the request as “URGENT”. In the event you do not have access to e-mail or web access, you can telephone us direct and log a request. We will then call back the authorised contacts as set out on the authorised contact list, we will then provide the contacts with a ticket reference you need to quote (Along with photographic ID).

Access in this manner is at the discretion of the datacentre manager or senior staff member.